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Verve Studios Terms and Conditions

General

Outlined here are the terms and conditions of all enrollments at Verve Studios. By enrolling in a course you agree to and are bound by the terms and conditions outlined below.

Attendance

Each course requires a minimum of 80% attendance. Less than 80% attendance without a valid reason could result in withdrawal from the course and not receiving a Certificate of completion. A refund is not provided.

Issuance of Certificate of Completion

Professional Studio Courses have a specific set of requirements that must be met to receive a certificate of completion. These requirements usually include a minimum attendance, completion of all set tasks and participation in performances, etc. Only when you have received a Certificate of Completion can you publicly state that you have completed the course (ie on your CV, etc)

Behavior

Verve Studios reserves the right to suspend or cancel a participants involvement due to disruptive, inappropriate or offensive behavior. No refund will be provided.

Scheduling

All class and rehearsal schedules are subject to change. We will give students as much notice of these changes as possible. A refund is not provided for rescheduled classes if you are unable to attend. Changes to advertised teaching staff may occur from time to time. If this occurs, Verve Studios will replace the advertised teacher with a staff member of the same calibre.

Payment of fees

All fees are payable prior to the beginning of a course. Late payment of fees may incur interest or the suspension of your enrolment. Deposits are non refundable. All fees are non refundable once a course begins. With courses that are on going, the undertaking of the rehearsal process, current team or maintaining enrolment past the due date of an instalment implies commitment to that project, term and/or block, including financial commitment. In the case of one year courses, payments made are non refundable once the course or payment period begins. If you are experiencing financial hardship, please contact us to discuss a payment arrangement.

 

Withdrawing from a course

Short courses

Short Course fees are non refundable once paid.

One Year Courses

All one year courses consist of 4×9 week terms (approx). If a student wishes to withdraw and has paid, there is no refund once the course has begun. If the student is paying in instalments, there is no refund for terms already paid for. The undertaking of the rehearsal process, current term or maintaining enrolment past the due date of an instalment implies commitment to that project, term and/or block, Including financial commitment.

Refunds

If a refund is approved by the Manager and/or Artistic Director, a cheque will be issued within 30 days of refund approval.

Credit

If a credit is approved by the Manager and/or Artistic Director, a credit note will be issued via the accounts person. It will include details of the credit and the name of the authorising person. It will also include conditions of credit.

Conditions of Credit

  • The Credit will only be valid for 12 months after the date of issue.
  • Course enrolment will be subject to availability
  • This credit cannot be used for private sessions or tutorials

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Private Tuition

All private tuition must be paid for before the time of the appointment. Payments can be made by cash, cheque, money order VISA or Mastercard.Payment can not be made at the time or to the tutor.

Cancellations of a pre booked lesson with less that 24 hours’ notice will incur a cancellation fee of 50% the lesson cost.

Cancellations of a pre booked lesson with less than 2 hours notice period or a missed appointment will incur a missed appointment fee of 100% of the lesson cost.

Overdue Payments

Verve Studios payment terms are clearly outlines on all invoiced. Late payment of fees may incur interest charges, the non inclusion in performances and/or suspension of enrolment. Every effort will be made to remind students of overdue or outstanding payments however in the event that outstanding fees are referred to a debt collection agency, you will be responsible for all collection costs and legal expenses including commissions payable by us. If you are experiencing financial hardship, please contact us to discuss a payment arrangement.

Credit Card Payments

Verve studios accepts Visa and Mastercard. For us to be able to accept payments via your credit card we need to have a signed credit card authorisation form. These are available on our enrolment form (first payment/term). Verve Studios can also accept credit card payments over the phone. This form of payment must be made by the card holder.

Changes to course

Verve Studios reserves the right to cancel or modify its courses at anytime

Staff

Verve Studios employs some of the best teachers and trainers available in Melbourne. They all have a strong commitment to and passion for their craft and the teaching of it. Every member of staff possesses the highest level of professionalism and commit to treating all students equally with respect. It is a requirement of enrolment that student afford the same level of respect to all staff.

If a member of staff gives you their personal number, it is only to be used to inform them of late or non attendance to the relevant class. If you are absent for a class, the staff member will go over what was covered only if they have the time and only in class time. Please respect the privacy of staff.

GST

All course fees include GST

Personal information

Your personal information is retained according to a strict confidentiality policy. When giving your personal details to Verve Studios you are automatically placed on our data base and may receive information from us from time to time. You have the right to be removed from this mailing list at any time upon written request. We respect your privacy as such we will not sell on or reveal your personal information to a 3rd Party.

Copyright

Verve Studios reserves the right to use any images of you obtained through class activities and/or performance for promotional purposes. All creative products remain the property of Verve Studios and can only be used with th express permission of the Artistic Director.